From order to delivery
We produce every order to order. Therefore, we are happy to explain how the delivery time is calculated, how shipping works, and what you can expect from our quality control and warranty.
- The production time you see in the shopping cart before you pay
- Usually faster than the indicated indication
- Each print is checked before shipment
- Shipment via PostNL, pickup by appointment possible
What happens after you order?
Order received
You will receive a confirmation and we will schedule your assignment.
Production scheduled
Your print is added to our schedule based on material, time and workload.
Print checked
Every result is reviewed before it's shipped.
Packaged
Carefully packed for transport, even with fragile parts.
Shipped
Usually via PostNL; track & trace follows by email.
Track & Trace
You can follow your package online as soon as it's on the move.
Delivered
Delivery at home, at a PostNL point or pick up by appointment.
Why does a 3D print sometimes take longer?
Many people think: turn on printer → done. In reality, it is mainly the print time that determines how quickly we can deliver. A 30-gram model can take 20 minutes or 18 hours. That has little to do with the weight alone.
Want to know more about how that affects the price? Read our pricing page.
Estimated production time
Usually faster than the declared production time.
In the shopping cart you'll see an indication. This takes your print, material, stock, capacity and current workload into account. In practice, the actual production time is often earlier than what is shown.
As a rule, we ship a simple print within 1 to 3 business days after confirmation of your order. Depending on your delivery address, PostNL may add another 1 to 2 days to that. So, in total, a small print is often delivered to you within 2 to 5 business days.
Need a rush order?
Contact us before ordering contact with us. Often we can show more than the standard planning.
Do you have a deadline shorter than the production + shipping time shown? We'll discuss what's feasible first.
Shipping & pickup
Letterbox
Small prints where possible, cheaper shipping.
Package
PostNL or sometimes UPS Express, depending on size and urgency.
International
Possible upon consultation. Ask about options and rates.
Pick-up
By appointment in Haalderen, during the day or evening.
Shipping Cost
- From € 4.99 if it fits through the letterbox, the exact price depends on size and weight
- For higher order amounts, shipping costs may be (partially) waived, visible during the checkout process.
- PostNL: usually 1-2 delivery days after we ship to you.
Pickup by appointment
You do not need to stay home for a delivery. Pick-up is available by appointment on a workday, during the day or in the evening.
Does that not suit you? Then we can prepare your order on an agreed day at a location that is accessible day and night (max. 24 hours). An appointment is required for this as well: contact us.
Extra fast delivery
Besides PostNL, we can also use faster options in consultation. No standard choice in checkout, but possible with customization, deadlines or fragile prints.
Courier via Printics
€ 60 per hour (min. 1 hour) + € 0.23 per km excluding vat
External courier
You may use this yourself; however, schedule a pickup appointment and ensure the paperwork is properly arranged. This is at your own expense and risk.
Very fragile prints can sometimes be delivered with courier. We'll discuss it by order.
Each print is checked
Before your order is shipped we check the result, even if there is no support in the model.
Each file is also viewed by an employee before production. If we notice anything, we'll report it before we print. With low quality small imperfections are normal; with higher quality the control is stricter. Color changes are usually rejected, unless color is not important to you.
Not every print gets through our quality control
When a print does not meet our requirements, we usually produce a new one. Sometimes we send the rejected version free of charge as a test print, handy for material testing or for you to still use.
Guarantee & Return
Customisation: no withdrawal
Prints based on your own 3D model or something we make especially for you are covered by warranty, but not under right of withdrawal. Tailor made especially for you.
Right of withdrawal: own assortment
Products from our own range via printboard.nl are covered by our extended warranty and the right of withdrawal according to current consumer rules.
When does warranty apply?
In the event of poor quality with clear product defects caused by our fault. If the print is technically sufficient for the selected settings and model, the warranty does not apply. With FDM, not everything is always achievable.
When is there no warranty?
Normal FDM characteristics associated with the chosen quality, design choices in your model, or complaints regarding orientation that you did not report in advance.
Not satisfied?
Contact us. We would rather find a solution together than leave you with a disappointing product. Since 2013, we have not had a serious complaint that we have not resolved.
Ready to order?
Calculate your price and delivery time in advance, transparent and without surprises.